Free FlowPayment Protection with SafePay
SafePay is a secure, transparent and convenient way to make and receive payments for online freelance services on Flow.
What is SafePay?
SafePay helps provide transparency on the platform. It is a shared account that is funded by the Employer before starting work. When SafePay is funded, the Freelancer can feel confident that funds are available, and the Employer feels secure that work can be reviewed before making the payment.
How Does SafePay Work?
Funds in SafePay are not tied to one specific job or task and can be used to make payments for any work done with respect to the job on our online freelance marketplace. An Employer can pay for tasks, milestones, hours, miscellaneous work, or even bonuses. Funds can be released to either the Employer or the Freelancer. In the case of a disagreement, either party can request Arbitration, as long as funds are available in SafePay.
Frequently Asked Questions
No, it is not mandatory to use SafePay. We recommend the use of SafePay especially when you are working with a Freelancer for the first time.
Yes, SafePay is free to use by both Employers and Freelancers. However, if Arbitration is requested, we charge an Arbitration Fee of either $25 or 5% of the SafePay balance (whichever is higher). This fee is taken from the funds in SafePay. If SafePay balance is $50 or less, we waive our fee and the balance is distributed equally between the Employer and the Freelancer.
Funds can be added by the Employer, based on the Agreement or a request to fund sent by the Freelancer.
We offer Arbitration services only for funds in SafePay. Either party can request for Arbitration during which our Arbitrators review job expectations, communication between the parties, and work deliverables. Once a ruling is reached, funds in SafePay are distributed.